What is Make It Maldron and how do I sign up?
Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes selected sale and promotional special offers). To sign up, visit our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.
Can I claim back on the Stay and Spend Tax Credit Scheme?
Yes, we are delighted to confirm that all Maldron Hotels are registered for the Stay and Spend Tax Credit Scheme. That means if you stay with us between 1st October 2020 and 30th April 2021 you can claim up to €125 under this scheme, please see revenue.ie for more information and details.
What is the best way to make a reservation?
All of our rates and special offers are available on our website. You can also call our reservations team on +353 (0)1 906 8900 or email email@example.com.
What should I do if I haven’t received a booking confirmation?
The best way to book is online on our website where you can easily see our best rates and what exclusive offers and packages are available. Alternatively, you can call our reservations team directly on +353 (0)1 906 8900 or email firstname.lastname@example.org and they will help you.
What payment methods does the hotel accept?
At Maldron Hotel Kevin Street, we accept all major credit cards and cebit cards.
What is the hotel’s credit/debit card policy?
A valid credit/debit card is required to secure all bookings made online or over the phone, unless in cases where this is otherwise stated. Please note that nothing is charged to the card at booking stage when booking directly with the hotel (with the exception of advance purchase offers or bookings that require a deposit. This will be clearly outlined in the special offer terms and conditions).
What age are children for the purpose of hotel packages?
Under 12’s are considered to be children.
How do I make a group or multiple room booking?
For group bookings contact our reservations department at email@example.com or call +353 (0)1 906 8900.
Are there any age restrictions when booking a hotel room?
One guest must be 18 or older to guarantee the booking. All under 18s must be accompanied by a guardian or parent.
Can I show up at the hotel without a booking?
Yes, you can. However, we cannot guarantee a room as it will depend on the availability on the day.
Can I extend my stay?
Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost. Please contact our reception team at any stage during your stay and we will happily arrange the rest for you.
How do I amend or cancel my booking?
If you have booked directly with the hotel, you can amend or cancel your booking by visiting the ‘Manage Booking’ section on our website by using your confirmation number and email address. Alternatively, you can call us directly on +353 (0)1 906 8900 or email firstname.lastname@example.org to cancel or amend your booking.
What is the cancellation policy?
If you have booked the reservation directly with the hotel over the phone or online, Maldron Hotel Kevin Street offers free cancellation up to 24 hours prior to the day of arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.
What does the “no-show” policy entail?
If you do not successfully cancel your booking or don’t show up on your selected date of arrival, the booking will go through as a no-show and you will be charged the first night. If your booking is advance purchase, the total amount will be non-refundable.
How can I cancel my reservation if I booked via a third-party website?
Reservations booked via third-party websites or online travel agents must be cancelled directly with them as we cannot do that on your behalf. Please note that third-party websites and online travel agents have their own cancellation policies, so please refer to your confirmation email.